We accept returns of non-personalized “readymade” products within 30 days of receipt. “Readymade” products are those which are purchased from our online book shop without personalization or other modification. For personalized products and custom orders, please contact us to discuss any order issues and appropriate resolution.
For returns made within the first 14 days of receipt and received in saleable condition, we will issue a full refund minus the cost of shipping. Please use our original packing if possible or otherwise ensure the books are not damaged during shipment. The books cannot move within the box during travel, or they will arrive back to us damaged. Please also include a copy of your original packing slip or a note with your order number.
Refunds are only made to the original payment method. For returns made after the first 14 days of receipt, we will issue store credit minus the cost of shipping. For returns associated with a gift, we will issue store credit minus the cost of shipping and gift options. We will issue the refund or credit as soon as we receive the item back in as new condition.
To initiate a return, call or write us with the order number and item name. Please note you must receive a return authorization before you return the item to us.
Please note the cost of gift options (e.g., gift wrap and cards), expedited, and international shipping are not refundable.
We do not reimburse return shipping unless there was an error or defect in the order. For general returns, we can send a return shipping label to you and will deduct the cost of return shipping from your refund. If you prefer to use your own label, please choose a service with tracking information and return to:
1501 Lee Hill Rd. #1
Boulder, CO 80304