Juniper Books Frequently Asked Questions
Black Friday through Cyber Monday, November Sale - Extended!
Simply enter the BFCM2023 discount code, and it will be applied to to your order upon checkout!
Free domestic ground shipping will automatically apply if your cart value is $450 or more.
Yes, our free domestic ground shipping policy remains in effect during the sale! As long as your cart totals $450 after the discount, you qualify for free ground shipping in the contiguous United States.
We are extending the sale this year! Our Black Friday through Cyber Monday Weekend sale is valid on orders placed from 11/16 at 11:59 pm MT to 11/27 at 11:59 pm MT.
Please note that the discount cannot be applied to orders outside of this timeframe.
If the item is out of stock, please click the "Notify Me When Available" button, and you'll receive an email from us once it is back in stock. Unfortunately, we cannot extend discounts outside of the sale window as we do not know when products will be back in stock.
Most orders ship out from our Boulder, Colorado studio within 1 to 3 days after your order is placed.
During the holiday season and around our Black Friday, Cyber Monday annual sale, some orders might have a lead time of 1 to 2 weeks to ship.
If you require your order by a specific date, please get in touch with us at email@example.com, and we can verify if the product you've ordered has a lead time.
We do not allow discount codes to be combined.
The sale applies to in-stock products only and excludes our limited edition sets and jackets, and gift cards.
Thank you for your recent order with us, we appreciate your business. We are a small company and hope to continue offering sales, please note our policy does not allow for price adjustments on previous purchases.
Please email firstname.lastname@example.org if you have more questions.
Juniper Books was founded in 2001 by Thatcher Wine. The company was born out of Thatcher's love of reading and collecting books. At first he sold rare books on eBay, then over the years evolved Juniper Books to do all the things we do today.
We now have a second website, JuniperCustom, dedicated to the made to order side of our business. Juniper Custom is the place to go for a pretty much infinite selection of book sets, book collections, and libraries.
juniperbooks.com is where you will find our bestselling book sets with a pop culture focus, we try to keep them all in stock and ready to ship for all of your reading, collecting, and gifting needs!
About My Order
Most orders ship in 1 - 3 business days. During the busy holiday season, it could take up to 5 business days.
We do not include pricing in our shipments. On the box, however, our company's logo is visible on the tape, and our return name and address appear on the shipping label.
To ensure the recipient does not see the box, please have the order shipped to an alternate address, such as a friend's, a workplace, or a family member.
Yes, an email with information on tracking it will be sent to the email address on the order. This email may go to your spam folder, please check there if you can't find it.
Sometimes orders packed in multiple boxes are separated as they travel to their final destination. If you are missing a box when the first delivery arrives, please check tracking to see if the others are still on their way.
We try to keep all of our book sets in stock, but they sometimes are unavailable. The time to restock will vary.
Please click the ‘Notify Me When Available’ button to receive an email when a product returns to stock, with popular book sets, they can sell out quickly again.
We are sorry to hear your order wasn't received perfectly. Please email customer service pictures showing the damage to the books and/or jackets. Please also share photos if there was damage to the shipping box. We will make things right!
If you received the wrong order, please email customer service a picture of what you did receive and your original order number.
We will cover the costs of shipping damaged books and incorrectly received books back to us, and get replacement books to you as soon as we can.
Some jackets may need to be adjusted once they arrive. This is often due to the paper books are printed on changing over time, when that happens the books get bigger or smaller. It can also happen with well loved books, their bindings expand over time as well.
Our jackets are tear resistant and durable. We recommend using a damp microfiber cloth to remove any smudges or other marks. Only the outer side of the jackets is laminated, so it is best for the inner side of the jackets not to come into contact with any moisture.
Our book jackets are removable, and they should be treated similar to art prints when not wrapped around books.
We encourage having multiple sets of book jackets for your favorite books, then swapping them out whenever you feel like it! When the jackets are not on the books, we suggest “nesting” the jackets together and storing them in a box.
Returns | Refund | Exchange
We accept returns of non-personalized items within 30 days after delivery. The customer is responsible for return shipping costs to our studio in Boulder, Colorado. Please see our Returns / Exchanges policies and instructions page HERE.
Please write your order number and purchaser's name and include it with your package. To ensure that the books are returned in the same condition as when received, please repack them with the provided packing materials so they do not become damaged during transit back to us. If you are requesting an exchange please follow the above steps, and also email Customer Service the details of the exchange. Include the same information as returns (above), and note what you want to exchange the set. We will adjust through a refund or invoice you for any additional costs.
Jackets-Only customers, please watch THIS video. Our jackets-only product need adjusting once they arrive to your home, they are not a one-size-fits-all, but once you watch the video, we are confident you will be happy with your new set!
Please allow 1 - 2 business days to process your refund once the order has been returned to our studio.
If you still have questions, please email Customer Service.
We invite you to visit Juniper Custom, a division of Juniper Books. Juniper Custom can reprint most of our retired designs and also curate and design a nearly unlimited number of new book sets, book collections, and libraries.
When the new book comes out, we will offer a standalone option just for that single book with a jacket, and the jacket on its own, for several months after the release on Juniper Books. After that, it moves over to Juniper Custom under our Made to Order collection. See below for links for our current expanded offerings.
We also plan our designs for series that will expand in coordination with the author and publisher so that everything looks amazing as more books come out.
Outlander - Go Tell the Bees that I am Gone
Blood and Ash - A Soul of Ash and Blood
Game of Thrones - Fire & Blood is still offered on Juniper Books, it will move to Juniper Custom in December, 2023.
Our jackets are designed to fit hardcover editions for optimal alignment of the designs.
If your series is only available as paperbacks, our sister website, Juniper Custom, can provide a solution! Visit junipercustom.com for more information.
We want your book jackets to fit your books perfectly! Checking your ISBNs confirms that you have the books that our jackets were designed for.
If you have any pre-order or post-order concerns about how to put jackets on your books and whether they will fit, we recommend watching this video we made. It demonstrates how to adjust the fit precisely, as the books may have loosened or expanded over time.
ISBNs used to be 10 digits up until 2007 when they changed to a 13 digit format. In case you would like to double-check before you purchase the jackets, here is a handy tool to convert 10-digit ISBNs to their modern 13-digit counterparts:
We typically do not include the original publisher jackets with our shipments.
One of the most noticeable differences is the title of the first book. In the UK, it is called Harry Potter and the Philosopher's Stone, while in the US, it is titled Harry Potter and the Sorcerer's Stone. There are also some variations in the language and spellings used throughout the books. For example, in the UK version, the term "jumper" is used to refer to a sweater, whereas in the US version, "sweater" is used. Similarly, British English terms like "torch" (flashlight), "petrol" (gasoline), and "aubergine" (eggplant) are replaced with their American counterparts in the US version.
The size of the books is also different, the US version is 9.25" tall, while the UK books are 8" tall.
We import the Bloomsbury editions from the UK, which adds additional cost, making the book sets more expensive.
Yes, we love hearing about your favorite books! Share your book set suggestions with us by emailing our customer service team. Please keep in mind, the books must be available as hardcover editions to be considered as a product offering.
You may also consider contacting Juniper Custom about making a set just for you.
If you would like to sell items you purchased from us or an authorized reseller, Amazon may or may not allow you to do so easily given the brand protections in place. If you have any trouble, please email customer service for instructions.
We specialize in curating book sets with titles that have already published, so unfortunately we cannot help with the publication of your book.
Possibly! If you are a bestselling author of popular fiction, please contact our product development team to have them evaluate the opportunity.
Please note that we only make our book sets using hardcover books and typically we ask for assurances that a book will stay in print in hardcover for multiple years.
If you are looking to make a single special edition book set, or a small quantity for your own use, please visit Juniper Custom to commission a custom set.
The style of the page edges on your book is intentional - this is called a deckled edge and is meant to resemble the look of early bookbinding techniques. It is a stylistic choice some publishers make to give books an antique look! Because the books in our sets are made by various publishers, some books may have this feature while others will not.
Payments & Shipping
We accept American Express, Master Card, Visa, Discover, PayPal, Venmo, Meta Pay, Google Pay, and Shop Pay. On select products, you can pay with Buy with Prime.
Shop Pay Installments are a great way to pay in installments on our site, if you are in the US.
Yes, we offer international shipping to our customers worldwide! Our process is designed to be seamless and hassle-free. Simply add the desired items to your cart and proceed to checkout, where you will be presented with various shipping options and pricing on the Shipping screen before you process your payment.
Our shipping costs include any potential import duties and taxes. This will alleviate any concerns you may have about paying additional fees to the carrier upon delivery and ensure a smooth customs clearance process for your order.
Book sets are heavy, but we ship a lot of them. We negotiate the best shipping rates we can get for our customers.
To see the shipping cost, place the item(s) in your cart and begin the checkout process. Before entering any payment information, you will see shipping costs and options before completing checkout.
If a product page has the Amazon Prime logo on it, you can complete your purchase using your Amazon Prime account and receive the free shipping that comes with it.
We have only made a few of our products available for Buy with Prime and it is only available for orders within the United States.
If you like Buy with Prime, please let us know and we will expand the partnership to include more book sets.
Our site changes the currency you see based on where you are.
Please note if you use a VPN or IP masking tool, the currency displayed may be different from your actual location.
Where To Find Juniper Books and Who We Work With
The Juniper Books trade program is open to interior designers, architects, developers, visual merchandisers, set decorators, and other design industry professionals. By enrolling in the program, you will enjoy a 20% discount on book sets available on Juniper Books.
Please read HERE for more informaiton.
We wish we could give to all of those who ask for a donation. We donate a lot of books every year to local causes in Colorado where we are based. Our primary focus is on supporting education and literacy initiatives.
We are a small company focused on producing very high quality book sets in limited quantities. We are not expanding our wholesale program at the current time. You may email customer service for future consideration.
We do not have a Juniper Books brick-and-mortar store or a showroom. If you will be in Boulder, CO and would like to visit, please let us know, it may be possible to arrange a tour by appointment.