Juniper Books Frequently Asked Questions

Juniper Books was founded in 2001 by Thatcher Wine. The company was born out of Thatcher's love of reading and collecting books. At first he sold rare books on eBay, then over the years evolved Juniper Books to do all the things we do today.

We now have a second website, JuniperCustom, dedicated to the made to order side of our business. Juniper Custom is the place to go for a pretty much infinite selection of book sets, book collections, and libraries. 

juniperbooks.com is where you will find our bestselling book sets with a pop culture focus, we try to keep them all in stock and ready to ship for all of your reading, collecting, and gifting needs!

EU Authorized Representative for Juniper Books:

Westwood Sourcing

Haagweg 169

4812 XC Breda

Netherlands

info@westwoodsourcing.com

We do not include pricing in our shipments, so they are all gift-ready!

You may select Unbranded Packaging from the Gift Options on the product page and we will ship your order discreetly, obscuring our Juniper Books logo and name on the outside of the box. 

• Please note, to choose the Unbranded Packaging option, please order through juniperbooks.com; this option is not currently available by ordering through the Juniper Books app.
• For orders without Unbranded Packaging, our Juniper Books logo will be displayed on the outside of the box, and our return name and address will be shown on the shipping label. 
• All Juniper Books Merch ships in unbranded boxes with our return address. No gift notes or gift wrapping are available on JB Merch. 

If selecting Unbranded, please make sure it shows up in your cart at checkout in the Order Summary to ensure it is included in your order.

We will be lenient with our return window during the holiday season!

Orders placed in November 2024 will be eligible for return until January 10, 2025. Please visit our returns page for our full instructions and policies.

Order dates & shipping services for delivery by Christmas 2024:

Unfortunately, there are websites selling our products unauthorized at deeply discounted prices, accompanied by our logo and photos. They are scams.

We have no affiliation with these websites and do not ship orders on their behalf.

If you've placed an order through one of these unauthorized sites, we strongly recommend canceling it immediately and contacting your card-issuing bank to inform them of what has happened. 

We are a small company that produces and assembles our products by hand in small batches, our discounts rarely exceed 25%, so if you see a product listed at a greater discount, it is most likely fake.

We do not have any outlet or discount retailers, and we do not allow for COD terms.

Any time we become aware of a scam involving our products or imposter websites, we will add information about it to our Instagram highlights.

Please email customerservice@juniperbooks.com if you have any questions, thank you.

A selection of our products are sold on Amazon, Maisonette, Saks Fifth Avenue, and Uncrate. These are the only sites authorized to sell Juniper Books book sets and book covers.

Please note that when purchasing on Amazon, we operate our own Juniper Books Amazon Storefront and list our products under our brand name. Buying from a Juniper Books listing is the only way to ensure that you are purchasing an authentic Juniper Books product. 

We do not have any "outlet" retailers or discount website.

Please email customerservice@juniperbooks.com if you have any questions, Thank you

Please check that our domain name (juniperbooks.com) is visible in the URL of the website you are browsing.

If you are ordering from one of our authorized partners, please confirm that the website address you are ordering from matches one of the brands we work with (Amazon, Maisonette, Saks Fifth Avenue, and Uncrate). 

An authorized order will always email a confirmation after the order is placed.

Please feel free to email customerservice@juniperbooks.com if you have any questions about the authenticity of your order.

We love offering limited editions of our favorite book series. The charm of these collectible editions lies in their exclusivity; once they are sold out, we do not produce more of them, not even on our custom website, Juniper Custom.

To ensure you don’t miss out on future limited releases, we encourage you to follow us on social media and sign up for our newsletter. This way, you'll be the first to know when a new limited edition launch is happening!

We're excited to offer a selection of merch, from book totes to apparel! On each merch page, check out the 'Includes', 'Details', and 'FAQ' tabs for instructions on how to wash apparel & mugs, product dimensions, and materials information. 

Important info for all merch: 

• US Domestic ground shipping only. No expedited shipping or international shipping is available on JB Merch.
• All merch ships in unbranded boxes with our return address. No gift notes or gift wrapping are available on JB Merch.
• Please check the sizing of apparel carefully. All JB Merch items are made-to-order and are eligible for store credit only on returns.
• Production begins 24 hours after we receive your order; no order changes will be possible after this time.
• Please allow a 2-5 business day lead time for production.
• Merch is excluded from sitewide sales.

We took care of that for you welcome to the Juniverse! All customers with an active account were automatically enrolled in our rewards program. Once you login, look for the link to see your rewards!

We're excited about our brand new program! While past purchases won’t earn you points, don’t worry—there are tons of fun ways to rack up points beyond just purcases! Step into the Juniverse and start your journey towards achieving Junipal and Junibrarian status! Each level comes with its own unique surprises and exciting perks waiting for you!

Check out the Rewards page to learn more!

Yes, if you are returning your order, we will refund you the dollar amount paid for the book set or jackets after the discount was applied. The points you used to redeem the discount will be added back to your rewards account once your return is processed.

You can refer friends to our rewards program! For each successful referral, they get $25 off their first order of $150 or more and you get 500 points. Start here on our rewards page: https://juniperbooks.com/pages/rewards

For any issues with referral links, such as 'Not Eligible' errors, please try the following to troubleshoot: 

• Opening the link in a private/incognito browsing window.
• Clearing your browser's cache and cookies.
• Using a different device or internet connection.

Please reach out to us at customerservice@juniperbooks.com with any questions!

Most book set and Jackets Only orders ship in 1 - 3 business days. During the busy holiday season, it could take up to 5 business days. 

For orders of merch items, please allow a 2 - 5 business day lead time for production. 

Yes, an email with information on tracking it will be sent to the email address on the order. This email may go to your spam folder, please check there if you can't find it.

Sometimes orders packed in multiple boxes are separated as they travel to their final destination. If you are missing a box when the first delivery arrives, please check tracking to see if the others are still on their way. 

We try to keep all of our book sets in stock, but they sometimes are unavailable.  The time to restock will vary.

Please click the ‘Notify Me When Available’ button to receive an email when a product returns to stock, with popular book sets, they can sell out quickly again. 

NOTE: Limited Edition book sets are not restocked. They are intentionally made in small batches and hand numbered.

We are sorry to hear your order wasn't received perfectly. Please email customer service pictures showing the damage to the books and/or jackets. Please also share photos if there was damage to the shipping box. We will make things right! 

If you received the wrong order, please email customer service a picture of what you did receive and your original order number.

We will cover the costs of shipping damaged books and incorrectly received books back to us, and get replacement books to you as soon as we can.

Some jackets may need to be adjusted once they arrive. This is often due to the paper books are printed on changing over time, when that happens the books get bigger or smaller. It can also happen with well loved books, their bindings expand over time as well. 

Please watch this video to learn how to adjust the jackets slightly to fit your books. If you need help, please email Customer Service.

Our jackets are tear resistant and durable. We recommend using a damp microfiber cloth to remove any smudges or other marks. Only the outer side of the jackets is laminated, so it is best for the inner side of the jackets not to come into contact with any moisture. 

Our book jackets are removable, and they should be treated similar to art prints when not wrapped around books.

We encourage having multiple sets of book jackets for your favorite books, then swapping them out whenever you feel like it!  When the jackets are not on the books, we suggest “nesting” the jackets together and storing them in a box. 

We accept returns of non-personalized items within 30 days after delivery. For returns requesting a refund, the customer is responsible for return shipping costs to our studio in Boulder, Colorado. For returns requesting store credit, or exchanges, return shipping is free within the US! For Colorado returns, the Colorado Retail Delivery Fee is non-refundable.

Jackets-Only customers, please watch THIS video. Our jackets-only product need adjusting once they arrive to your home, they are not a one-size-fits-all, but once you watch the video, we are confident you will be happy with your new set!

As all of our merch items are made to order, they are eligible for store credit only on returns.

If you would like to exchange your order or receive store credit to Juniper Books, please follow these steps:

1. Email customerservice@juniperbooks.com to request a free shipping label, eligible for US addresses.
2. The product must be returned to us in salable condition for full store credit. Please include plenty of packing material to protect the set from damage during transit. 
3. Once we receive the item back, we will issue you a store credit for the purchase price of the returned product to use towards a future purchase on the Juniper Books website.
4. Original shipping costs are not included in standard store credits.
5. If you let us know what you would like to exchange the item for, we will ship the new item once we receive the original order back. If there is a price difference, we will invoice you or issue you a store credit accordingly.

If you are looking to return the order for a refund to the purchasing credit card, please follow these steps.

1. Include a note with your order number and/or the purchaser's name and contact information when you return the item.
2. You may ship the order via a carrier of your choice or request a printable shipping label from us. The cost of the label we provide will be deducted from your refund total.
3. The product must be returned to us in salable condition for a full refund. Please include plenty of packing material to protect the set from damage during transit. 
4. Original shipping costs are not included in standard refunds.
5. If your set was purchased with a gift card, we will issue you another gift card upon receiving the returned set.

Ship to:  

Juniper Books Returns
1501 Lee Hill Rd. Unit 1
Boulder, CO 80304

Please allow 1 - 2 business days to process your refund once the order has been returned to our studio. 

If you still have questions, please email customerservice@juniperbooks.com 

We accept American Express, Master Card, Visa, Discover, PayPal, Venmo, Meta Pay, Google Pay, and Shop Pay.  On select products, you can pay with Buy with Prime. 

Shop Pay Installments are a great way to pay in installments on our site, if you are in the US. 

Yes, we offer international shipping for book sets and Jackets Only to our customers worldwide! Our process is designed to be seamless and hassle-free. Simply add the desired items to your cart and proceed to checkout, where you will be presented with various shipping options and pricing on the Shipping screen before you process your payment.

For our merch items, we offer US Domestic ground shipping only. No expedited shipping or international shipping is available on JB Merch at this time.

Our international shipping costs include potential import duties, taxes, and a customs clearance fee. This will alleviate any concerns you may have about paying additional fees to the carrier upon delivery and ensure a smooth customs clearance process for your order. For any questions on international shipping, please email us at customerservice@juniperbooks.com.

Book sets are heavy, but we ship a lot of them. We negotiate the best shipping rates we can get for our customers.

To see the shipping cost, place the item(s) in your cart and begin the checkout process. Before entering any payment information, you will see shipping costs and options before completing checkout.

If the cart value is $250 or more, we offer free domestic ground shipping for orders shipping within the contiguous United States.

Our site changes the currency you see based on where you are. 

Please note if you use a VPN or IP masking tool, the currency displayed may be different from your actual location. 

If you've signed up for our newletter and are wondering how to receive the $15 off your order coupon code, please check your email inbox and/or texts. Sometimes the will go to spam folders.

If you are still unable to locate it, please email customerservice@juniperbooks.com - we will respond weekdays, Monday - Friday, 9 - 5 MT Time.

Additionally, please note that this discount is only available to firt time customers. 

All of the books we use in our special edition book sets are authorized, copyrighted editions that we buy from publishers and distributors. The authors receive royalties from our purchases per their contracts with the publisher. In some cases, Juniper Books has an additional licensing agreement directly with the author. Examples of authors who we have agreements with include, but are not limited to, Jennifer Armentrout, Olivie Blake, Neil Gaiman, Sarah J. Maas, Marissa Meyer, Julia Quinn, and Tracy Wolff.

If you are an author, agent, or estate and would like to inquire about establishing a licensing agreement with Juniper Books, please contact us.

Juniper Books' original artwork is copyrighted by Juniper Books LLC and may not be reproduced without prior written permission. 

We invite you to visit Juniper Custom, a division of Juniper Books. Juniper Custom can reprint most of our retired designs and also curate and design a nearly unlimited number of new book sets, book collections, and libraries. 

When the new book comes out, we will offer a standalone option just for that single book with a jacket, and the jacket on its own, for several months after the release on Juniper Books. After that, it moves over to Juniper Custom under our Made to Order collection. See below for links for our current expanded offerings. 

Outlander - Go Tell the Bees that I am Gone

Blood and Ash - A Soul of Ash and Blood

Game of Thrones - Fire & Blood 

Our jackets are designed to fit hardcover editions for optimal alignment of the designs.

If your series is only available as paperbacks, our sister website, Juniper Custom, can provide a solution! Visit junipercustom.com for more information.

We want your book jackets to fit your books perfectly! Checking your ISBNs confirms that you have the books that our jackets were designed for. 

If you have any pre-order or post-order concerns about how to put jackets on your books and whether they will fit, we recommend watching this video we made. It demonstrates how to adjust the fit precisely, as the books may have loosened or expanded over time. 

ISBNs used to be 10 digits up until 2007 when they changed to a 13 digit format. In case you would like to double-check before you purchase the jackets, here is a handy tool to convert 10-digit ISBNs to their modern 13-digit counterparts:  

We typically do not include the original publisher jackets with our shipments.

We only sell brand new books, but our Juniper Custom division, and especially our Founder Thatcher Wine, have a lot of experience and expertise with rare books. 

We also recommend searching abebooks.com or abaa.org for specific books. 

Yes, we love hearing about your favorite books! Share your book set suggestions with us by emailing our customer service team. Please keep in mind, the books must be available as hardcover editions to be considered as a product offering. 

You may also consider contacting Juniper Custom about making a set just for you. 

We specialize in curating book sets with titles that have already published, so unfortunately we cannot help with the publication of your book. 

Possibly! If you are a bestselling author of popular fiction, please contact our product development team to have them evaluate the opportunity.

Please note that we only make our book sets using hardcover books and typically we ask for assurances that a book will stay in print in hardcover for multiple years. 

If you are looking to make a single special edition book set, or a small quantity for your own use, please visit Juniper Custom to commission a custom set.  

The style of the page edges on your book is intentional - this is called a deckled edge and is meant to resemble the look of early bookbinding techniques. It is a stylistic choice some publishers make to give books an antique look! Because the books in our sets are made by various publishers, some books may have this feature while others will not.

The Juniper Books trade program is open to interior designers, architects, developers, visual merchandisers, set decorators, and other design industry professionals. By enrolling in the program, you will enjoy a 20% discount on book sets available on Juniper Books.

By completing the enrollment form, if qualified, you will be registered for both Juniper Books and Juniper Custom's trade program.

Please read HERE for more informaiton.

We wish we could give to all of those who ask for a donation. We donate a lot of books every year to local causes in Colorado where we are based. Our primary focus is on supporting education and literacy initiatives.

We are a small company focused on producing very high quality book sets in limited quantities. We are not expanding our wholesale program at the current time. You may email customer service for future consideration. 

Our studio is located in Boulder, CO. While it is not a traditional brick-and-mortar shop, we do have a studio space and showroom that visitors may tour by appointment. Please contact us at customerservice@juniperbooks.com to make an appointment if you would like to stop by!